Frequently Asked Questions
How can I order?
In the shop, online or via email and telephone. All contact details can be found here. If your order is urgent and requires an immediate response it may be worth giving us a quick call as we can be away from email for long periods of the day due to working on designs and machinery.
How do I find out how much you will charge?
Please simply ask us for a quote.
Visit Us
We are located in the heart Bollington at
The Old Stables,
Queen Street,
Bollington, SK10 5PS (If you are coming in the car it is easiest to use postcode SK10 5PW: this brings you to the car park in front of the shop)
Call us
01625 574828
Email us
Do you offer delivery on my order?
We do offer a delivery service: please notify us from the onset should you require delivery, otherwise it is assumed that all orders shall be collected. There may be a charge for delivery.
How much is delivery?
Delivery within SK10 and SK11 is free of charge where possible.
For all other areas, please ask for a quote on delivery at the beginning of the order.
How can I pay?
We are happy to accept payment in the form of cheques, debit cards or cash. We also take credit cards (a 2% surcharge can apply). Should we require an upfront deposit you will be notified at the point of quotation. All our online payments are conducted through one of our trusted and secure online payment gateways; WorldPay or PayPal. Payment is required on collection or within the specified invoiced date. Late payment fees may apply.
There is something wrong with my order, what do I do?
We work hard to make sure you order is produced to our high standards. In the unlikely event that you find something wrong, please contact us and explain the issue within 5 days of receiving your order. We’ll do our best to resolve it to your satisfaction.
Can I cancel my order?
You can cancel your order but it shall be at our discretion as to whether you will be charged for any work done up to the point of cancellation following acceptance of a quote. If an order has already gone to print it is likely you will have to pay for your order in full.
I’ve noticed a mistake, can I change my order?
Please check your design in it’s entirety carefully before confirming that you are happy for us to go to print. If you have created your own artwork, please make sure it meets our requirements to avoid any additional charges for editing: https://acrobat.adobe.com/id/urn:aaid:sc:EU:56c071b9-a8fa-48d7-be4f-2781ebdc83c0
If we are designing your artwork, please make sure you understand and have approved your proof before confirming we should go to print. Further information about proofing can be found here: https://acrobat.adobe.com/id/urn:aaid:sc:EU:46e4da04-9696-4a3a-9d06-d5921ddfca98
If you spot an error after you’ve confirmed you are happy for us to go to print, further charges will be incurred if a reprint is required.
What if I want to print something which is not a normal print size?
No problem, just make sure we know your specifications.
If you are creating your own artwork, please make sure it meets our requirements: https://acrobat.adobe.com/id/urn:aaid:sc:EU:56c071b9-a8fa-48d7-be4f-2781ebdc83c0
If we are creating your design, please make sure you have understood and approved your proof before giving us the green light to go to print:
https://acrobat.adobe.com/id/urn:aaid:sc:EU:46e4da04-9696-4a3a-9d06-d5921ddfca98
Can you design my logo or business card?
Yes please! We offer a free consultation process and we shall then quote you based upon your design needs. Please read the following to understand our proofing process:
https://acrobat.adobe.com/id/urn:aaid:sc:EU:46e4da04-9696-4a3a-9d06-d5921ddfca98
Do you design bespoke stationery?
Why should your product be like anybody else’s? We would love to work with you to create a product just for you. We offer a free consultation process and will then provide you a quote for your design needs. Please ensure you understand our proofing process:
https://acrobat.adobe.com/id/urn:aaid:sc:EU:46e4da04-9696-4a3a-9d06-d5921ddfca98
How do I see a proof of my order before printing?
If we have designed your artwork we shall email you a proof for your approval before going to print. If you require a printed sample we are happy to do this for you too. Please note that some more complex products may require payment for a printed sample eg foiled products. Please understand the proofing process by reading the following:
https://acrobat.adobe.com/id/urn:aaid:sc:EU:46e4da04-9696-4a3a-9d06-d5921ddfca98
If we are printing from your own design, we do not tend to offer a proof. Please make sure you understand our just print requirements:
https://acrobat.adobe.com/id/urn:aaid:sc:EU:56c071b9-a8fa-48d7-be4f-2781ebdc83c0
If I am designing my own artwork do I need to send it to you in a specific format?
Yes, please read the following:
https://acrobat.adobe.com/id/urn:aaid:sc:EU:56c071b9-a8fa-48d7-be4f-2781ebdc83c0
Are you papers environmentally friendly?
All our material for digital printing are FSC approved; we can offer some fantastic eco-friendly products like “Ellie-poo paper” and “seeded paper”!
